BaseNest LLC

IMPORTANT NOTICE

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, INCLUDING LIMITATIONS OF LIABILITY, INDEMNIFICATION OBLIGATIONS, AND A MANDATORY ARBITRATION AGREEMENT WITH A CLASS ACTION WAIVER.

BaseNest LLC is not affiliated with, endorsed by, or acting on behalf of the United States Department of Defense or any federal agency.

§1. Electronic Agreement & Modification

These Terms of Service ("Terms" or "Agreement") constitute a legally binding electronic agreement between you and BaseNest LLC ("BaseNest," "we," "our," or "us"), governing your access to and use of the BaseNest website at www.basenest.io, any related mobile applications, and all associated services (collectively, the "Platform").

By accessing or using the Platform, whether or not you register an account, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Platform.

BaseNest may modify these Terms at any time by posting an updated version. Continued use of the Platform after changes become effective constitutes your acceptance of the revised Terms.

§2. Eligibility & Verification Requirements

You must be at least eighteen (18) years old and legally capable of entering into a binding agreement to use the Platform. Access to BaseNest is restricted to verified members of the U.S. military and government community, including Active-Duty Service Members, Veterans of the U.S. Armed Forces, U.S. Government Civilians, and Government Contractors supporting federal or military operations.

All users must complete BaseNest's eligibility verification process and submit documentation sufficient to confirm qualifying status. By submitting verification materials, you represent that all information is true, accurate, and current.

OFAC Screening Disclosure

BaseNest screens users against the OFAC Specially Designated Nationals (SDN) List and other applicable restricted-party lists at account creation and may repeat screening on subsequent transactions. Accounts flagged by OFAC screening may be denied, suspended, or terminated without advance notice. This screening is required by federal law and is non-negotiable.

BaseNest reserves the right to approve, deny, suspend, revoke, or re-verify eligibility at any time. Verification approval grants access to the Platform only and does not guarantee housing availability, pricing, or acceptance by any Host.

§3. Identity Verification & Payment Processing

BaseNest uses a staff-reviewed document verification process for Guests and a third-party automated service for Hosts.

§3.1 Guest Identity Verification — Staff Review

All new Guests are verified by BaseNest staff through manual review of military eligibility documentation. BaseNest does not use automated identity verification or biometric processing for Guest verification.

Accepted Documents (in order of preference):

• Leave and Earnings Statement (LES) — preferred
• Permanent Change of Station (PCS) Orders
• Temporary Duty (TDY) Orders

An LES is the preferred verification document because it provides the most comprehensive confirmation of active status, pay grade, and branch of service.

SSN Advisory: LES documents frequently contain a full or partial Social Security Number (SSN). Before uploading, BaseNest strongly recommends that you redact your SSN. BaseNest does not collect, store, or use SSN data. Any SSN visible on a submitted document will not be recorded and the document will be deleted upon verification completion.

Submission & Review Process:Documents are uploaded through the Platform and temporarily stored in BaseNest's secure U.S.-based AWS S3 infrastructure. A BaseNest staff member reviews the submitted document to confirm eligibility. The document is permanently and securely deleted from AWS S3 upon completion of the review regardless of outcome. The following information extracted during review is retained in the BaseNest database: name, pay grade, branch of service, and verification status.

By submitting verification documents as a Guest, you represent that the document is genuine and belongs to you, authorize BaseNest staff to review it for eligibility confirmation, and acknowledge that providing fraudulent or altered documents is grounds for immediate permanent termination and may constitute a federal offense.

BaseNest will make reasonable efforts to complete Guest verification within two (2) business days. Guests will be notified by email upon approval or denial.

§3.2 Host Identity Verification — Stripe Identity

Hosts are verified through Stripe Identity, a dedicated identity verification product of Stripe, Inc., which uses automated government document capture and biometric face-matching. Stripe Identity processes and manages all Host verification data within Stripe's infrastructure. BaseNest does not independently store Host identity verification documents.

By using the Platform as a Host, you authorize BaseNest to share your identification data with Stripe Identity, acknowledge that Stripe Identity processes biometric data (facial image comparison), and agree to the Stripe Identity Services Agreement and Stripe Privacy Policy.

§3.3 Payment Processing

All Platform payments are processed by Stripe, Inc. BaseNest does not store full credit card numbers or raw financial data. By using the Platform, you agree to the Stripe Services Agreement.

§3.4 Verification Outcomes & Appeals

BaseNest may deny or revoke access if eligibility cannot be confirmed or documentation is found to be fraudulent. Verification does not imply a security clearance check or DoD affiliation. To appeal a denial, contact support@basenest.io within thirty (30) days with your full name, account email, and explanation. BaseNest will respond within five (5) business days.

§4. Servicemembers Civil Relief Act (SCRA)

BaseNest's platform is designed to support and enforce the rights of active-duty service members under the Servicemembers Civil Relief Act, 50 U.S.C. §§ 3901 et seq. ("SCRA"). All Hosts agree to honor valid SCRA termination requests as a condition of participation. Cancellation rights applicable to military orders are further described in §5.2 and §5.4.

§4.1 Eligible Terminations

A Guest who is an active-duty service member may terminate a residential lease arranged through the Platform if: (i) the service member receives PCS orders requiring relocation of 35 miles or more; (ii) the service member receives deployment orders for 90 days or more; or (iii) the service member is separated or retired from military service.

§4.2 Notice Requirement & Termination Timeline

The Guest must provide written notice to the Host through the Platform with a copy of the relevant orders at least thirty (30) days before the desired termination date. The lease obligation terminates thirty (30) days after the next rent due date following proper notice.

§4.3 Spousal Coverage

SCRA protections extend to a service member's spouse if the spouse is a named party to the lease agreement.

§4.4 Host Obligations Under SCRA

Failure by a Host to honor a valid SCRA termination request is grounds for immediate suspension or removal from the Platform.

§4.5 SCRA Disclaimer

SCRA eligibility depends on the nature of orders and military component. BaseNest does not provide legal advice and cannot guarantee SCRA eligibility. Guests should consult their JAG office. Users are solely responsible for ensuring compliance with their orders and command requirements.

§5. Cancellation & Refund Policy

§5.0 Quick Reference — Cancellation at a Glance

§5.1 Scope

These cancellation and refund terms govern all bookings made through the BaseNest platform between verified Guests and verified Hosts. By confirming a booking, both parties agree to the terms in this §5.

In the event of a conflict between this §5 and a separate rental agreement signed between Host and Guest, this §5 governs unless the rental agreement provides greater protections to the Guest.

These terms apply to all booking types, including short-term stays and extended stays, up to the Maximum Term defined in §5.9 and §6.7(b).

§5.2 Prorated Daily Charge

All BaseNest bookings are billed on a prorated daily basis. The daily rate is calculated by dividing the total reservation amount by the number of reserved nights. Upon booking confirmation, the Guest's payment method is authorized for the full reservation amount.

(a) Cancellation Before Check-In:

The Guest is charged for each calendar day between the booking confirmation date and the cancellation date, inclusive of the confirmation date and exclusive of the cancellation date, at the agreed daily rate. The remaining authorized balance is released. Any applicable cancellation fee under §5.3 is assessed in addition to the prorated daily charge.

(b) Early Departure:

If a Guest checks out before the reserved end date, the Guest is charged for each night actually stayed plus an early-departure fee equal to two (2) nights at the agreed daily rate, unless the early departure qualifies for military-orders release under §5.4. No refund is issued for reserved but unused nights beyond the early-departure fee calculation.

(c) Extended Stay:

Extensions are subject to availability and Host approval and may not cause the total stay to exceed the Maximum Term (§6.7(b)). Extension nights are billed at the original daily rate unless the Host and Guest agree in writing to a different rate. Extensions must be confirmed through the Platform.

(d) Time Zone Reference:

All proration calculations use Pacific Time (PT) as the reference time zone.

Note: The prorate-from-booking model means charges begin at booking confirmation — not at check-in. This holds the property off-market and compensates the Host from that date forward. Guests should book only when orders are confirmed.

§5.3 Standard Guest Cancellation Tiers

Cancellations by the Guest are processed according to the following tiers. In all cases, the BaseNest service fee is non-refundable. Proration under §5.2(a) applies in addition to any tier fee.

Tier 1 — Flexible: Full refund of all amounts paid beyond prorated days elapsed, minus the service fee. To qualify, cancellation must be submitted within seven (7) calendar days of booking confirmation and the scheduled check-in must be fourteen (14) or more calendar days from the cancellation date.

Tier 2 — Standard: Guest is charged for days elapsed at the daily rate. The remaining balance is refunded, minus the service fee. No additional fee applies.

Tier 3 — Late: Guest is charged for days elapsed plus a late-cancellation fee equal to three (3) nights at the agreed daily rate. The service fee is non-refundable. No further refund is issued. Applies to cancellations fewer than eight (8) days before check-in and to cancellations submitted after check-in.

§5.4 Military Orders Release

A Guest who is an active-duty service member, Selected Reserve member, or activated National Guard member may cancel or check out early without the late-cancellation fee (§5.3 Tier 3) or the early-departure fee (§5.2(b)), subject to the conditions below.

Qualifying Events: PCS orders; TDY orders issued or amended after booking confirmation; deployment orders of 90 days or more; activation orders (Selected Reserve or National Guard); medical reassignment or compassionate reassignment orders.

Documentation Requirements:

• Submit a copy of the relevant orders to support@basenest.io within seven (7) calendar days of the cancellation or early departure
• Confirm that orders were issued on or after the booking confirmation date
• Submit through the Guest's verified BaseNest account
• Redaction of classified appendices is permitted; the document must show the service member's name, nature of orders, reporting date, and issuing command

Effect: Upon verification, the Guest is charged only for days elapsed at the daily rate. No early-departure fee and no late-cancellation fee apply. The service fee remains non-refundable. Refunds processed under §5.7.

SCRA Notice: This provision is consistent with rights under 50 U.S.C. §§ 3901 et seq. Nothing in §5.4 limits any greater right the Guest may have under applicable federal or state law. See §4 for SCRA termination rights.

BaseNest is a private company. This provision does not constitute an endorsement, partnership with, or approval of the DoD or any federal agency. Verify all entitlement and reimbursement questions with your finance or travel office.

§5.5 Host Cancellation

If a Host cancels a confirmed booking for any reason, the Guest receives a full refund of all amounts paid, including the service fee. The following consequences also apply to the Host:

• The Host forfeits the Host-side service fee for the cancelled booking
• The Host's listing may be temporarily suppressed from search results for a period determined by BaseNest in its sole discretion
• Three (3) or more Host cancellations within any rolling twelve (12)-month period may result in account suspension under §15

BaseNest will make reasonable efforts to assist affected Guests in locating alternative accommodations but does not guarantee availability.

Hosts may not cancel a confirmed booking and re-list the same dates at a higher rate. Violations constitute grounds for permanent termination under §15.

§5.6 Force Majeure and Extenuating Circumstances

Either party may cancel without penalty, and the Guest will receive a full refund including the service fee, when the stay is rendered impossible or illegal due to:

• A government-ordered evacuation affecting the property's physical location
• A federally or state-declared natural disaster directly affecting the property
• A federal government shutdown that results in the Guest's travel orders being formally suspended or revoked in writing by the Guest's command or agency
• Death or life-threatening medical emergency of the Guest or an immediate family member (spouse, child, parent, or sibling)

Supporting documentation is required, submitted to support@basenest.io within fourteen (14) calendar days of the cancellation. BaseNest's determination on extenuating circumstances claims is final and binding within the platform, though it does not limit rights under §23 arbitration.

Extenuating circumstances do not apply to events the Guest or Host knew about at the time of booking, to general dissatisfaction with the property, or to changes in personal plans unrelated to the qualifying events listed above.

§5.7 Refund Processing

Approved refunds are processed to the original payment method within seven (7) to ten (10) business days of refund approval. BaseNest is not responsible for delays caused by the Guest's bank or card issuer.

Government Travel Card (GTCC) and DTS: BaseNest receipts are itemized by night and include the property address, daily rate, total nights, dates of stay, and total charge. Contact support@basenest.io if a receipt requires modification for voucher processing.

BaseNest does not guarantee acceptance of receipts by DTS or any government travel reimbursement system. Reimbursement eligibility varies by orders, rank, location, and dependent status. Verify with your finance office or DTMO before booking. For military orders releases, the receipt will reflect actual nights stayed with a notation indicating military orders release. The Guest is responsible for providing orders documentation to their finance office.

BaseNest is not affiliated with or endorsed by DTMO, DFAS, or any other federal agency. Nothing in §5.7 constitutes reimbursement advice or a guarantee of DTS voucher approval.

§5.8 Cancellation Disputes

Cancellation and refund disputes must be submitted to support@basenest.io with a written description before initiating arbitration. BaseNest will attempt to mediate within ten (10) business days of receiving written notice. Both parties agree to cooperate in good faith during the mediation period. If mediation does not resolve the dispute within thirty (30) calendar days, either party may proceed under §23.

BaseNest's role in mediation is limited to facilitating communication and applying these Terms. BaseNest is not a party to the underlying booking contract between Host and Guest.

§5.9 Definitions

Booking Confirmation Date — The date and time (PT) at which BaseNest sends the booking confirmation notice to the Guest and Host.

Daily Rate — The total reservation amount divided by the total number of reserved nights, rounded to the nearest cent.

Days Elapsed — The number of calendar days from and including the Booking Confirmation Date through and excluding the cancellation date, calculated in PT.

Early-Departure Fee — A fee equal to two (2) nights at the Daily Rate, assessed when a Guest checks out before the reserved end date without a qualifying military orders release.

Late-Cancellation Fee — A fee equal to three (3) nights at the Daily Rate, assessed on Tier 3 cancellations under §5.3.

Maximum Term — The twenty-eight (28) consecutive-night ceiling on any single booking, as set forth in §6.7(b). No booking may equal or exceed twenty-nine (29) nights.

Military Orders Release — An exemption from late-cancellation and early-departure fees granted to verified service members who submit qualifying official orders under §5.4.

Reservation Amount — The total amount charged to the Guest at booking, inclusive of nightly rate and any cleaning or property fees, but exclusive of the Service Fee.

Service Fee — The platform fee charged by BaseNest to the Guest at booking, equal to three percent (3%) of the Reservation Amount. The Service Fee is non-refundable under all circumstances except Host cancellation (§5.5) and force majeure (§5.6). BaseNest may change the Service Fee prospectively by posting an updated version of these Terms; the Service Fee in effect at the time of booking confirmation applies to that booking.

Transient License — The short-term, revocable right to occupy a property for confirmed booking dates only, which does not create a lease or tenancy, as set forth in §6.7(a).

§6. Host Obligations

All users who list properties on the Platform ("Hosts") agree to the following obligations. Failure to comply may result in listing removal, account suspension, or permanent termination.

§6.1 Standard Military Clause

Every lease or rental agreement must include a standard military clause consistent with 50 U.S.C. § 3955 and §4 of these Terms.

§6.2 Distance & Location Accuracy

Hosts must disclose accurate distance to the nearest military installation gate in miles and approximate driving time. Vague descriptions are not permitted.

§6.3 HOA & Local STR Compliance

Hosts represent that: short-term rental is permitted under applicable HOA rules; all required local, state, or municipal STR permits have been obtained (including California SB 346 effective January 1, 2026 and NYC Local Law 18); and the property meets all applicable safety codes.

§6.4 Receipt & Documentation Standards

Hosts must provide Guests with DTS-compliant itemized receipts including property name and address; Guest name and booking confirmation number; nightly rate, total nights, and gross lodging amount; taxes itemized separately; and MCC 7011.

§6.5 Listing Accuracy & Photo Standards

All photos must depict the actual, current condition of the listed property. AI-generated images, stock photography, or photos of a different property are prohibited. BaseNest reserves the right to reject, modify, or remove any listing at its sole discretion.

§6.6 Host Insurance

Hosts represent that they maintain adequate property and liability insurance for short-term rental use. BaseNest does not provide insurance coverage for Hosts or Guests.

§6.7 Transient Occupancy — No Tenancy Created

(a) Nature of the Arrangement. Each confirmed booking grants the Guest a short-term, revocable license to occupy the listed property for the confirmed dates only. A booking does not create a lease, tenancy, tenancy-at-will, month-to-month tenancy, or any other landlord-tenant relationship, and conveys no leasehold or possessory interest in real property. The Guest occupies as a transient guest, not as a tenant, and the Host acts as a lodging provider, not a landlord.

(b) Maximum Term. No booking may exceed twenty-eight (28) consecutive nights. Guests may reserve on a daily or multi-night basis up to that maximum, and the Platform will not confirm any booking of twenty-nine (29) nights or more.

(c) No Chaining or Rollover.Consecutive or back-to-back bookings that would result in the same Guest occupying the same property for more than twenty-eight (28) nights in the aggregate are prohibited. A minimum gap of at least one (1) calendar night must separate any two bookings by the same Guest at the same property; the Platform will not confirm a booking that begins on the check-out date of that Guest's prior booking at the same property. Occupancy beyond the confirmed dates does not extend, renew, or convert the license into a tenancy.

(d) No Right to Hold Over. The Guest has no right to renew, extend, or remain in the property past the confirmed check-out. Continued occupancy after check-out is an unauthorized holdover, does not create any tenancy or possessory right regardless of the length of the original stay or any payment tendered, and may be addressed by the Host under applicable law.

(e) No Domicile or Residency.The property may not be used as the Guest's domicile, primary residence, or legal address. The Guest may not register to vote, obtain a driver's license or vehicle registration, direct mail delivery, or claim residency or homestead at the property. The Guest acknowledges that the property is temporary lodging only.

(f) Host Responsibility for Removal.The occupancy relationship is a direct contract between Host and Guest. If a Guest fails to vacate, the Host is solely responsible for pursuing any lawful removal, eviction, dispossessory, or unlawful-detainer remedy under applicable state and local law. Consistent with §12, BaseNest is a marketplace, is not a party to the occupancy, is not the Host's agent for removal, and has no obligation to remove any Guest or occupant.

(g) Compliance with Local Law.Consistent with §6.3, the Host is responsible for compliance with all applicable state and local landlord-tenant, lodging, short-term-rental, zoning, and occupancy laws, including any registration, minimum-night, occupancy-limit, or transient-occupancy requirements in the property's jurisdiction. BaseNest does not provide legal advice regarding the characterization of any stay.

§7. Marketplace Facilitator Tax Collection

Where required by applicable law, BaseNest collects and remits state and local lodging, occupancy, and short-term rental taxes as a marketplace facilitator. BaseNest has complied with Georgia's marketplace facilitator lodging tax requirements since 2020. Tax rates vary by jurisdiction.

§7.1 GSA SmartPay & Tax Exemption

Government travelers using GSA SmartPay CBA or Tax Advantage cards may qualify for state lodging tax exemptions in participating states. Verify current exemption procedures with your DTS coordinator or finance office before booking.

§8. Commercial or Organizational Use

If you access the Platform on behalf of an entity, you represent that you are authorized to bind that entity and that the entity agrees to these Terms. You may not target, scrape, or probe BaseNest data for competitive or unauthorized commercial use.

§9. Account Security

You are responsible for all activity under your account. Notify BaseNest immediately of unauthorized access at support@basenest.io. BaseNest is not responsible for losses caused by your failure to secure your credentials.

§10. Acceptable Use

You agree not to use the Platform to: engage in illegal or fraudulent activity; scrape or harvest Platform data; circumvent security controls; upload malicious code; impersonate another person or military status; harass or abuse users or BaseNest personnel; post unlawful or defamatory content; complete transactions off-Platform to avoid fees; or misrepresent eligibility or military status.

§11. User Content

§11.1 Ownership

You retain ownership of all content you upload ("User Content").

§11.2 License to BaseNest

By submitting User Content, you grant BaseNest a worldwide, royalty-free, non-exclusive, sublicensable license to use, display, reproduce, modify, and distribute such content solely to operate and improve the Platform, promote listings and services, and meet legal obligations.

§11.3 Representations

You represent that you own or have the necessary rights to your User Content, that it does not infringe any third-party rights, and that it complies with applicable law and these Terms.

§12. Platform Role & Disclaimers

BaseNest is a marketplace platform connecting verified Hosts and Guests. BaseNest does not own, manage, inspect, or control any listed property. BaseNest is not the publisher or speaker of Host or Guest User Content for purposes of 47 U.S.C. § 230. All bookings are direct contracts between Hosts and Guests.

§12.1 Fair Housing & Non-Discrimination

BaseNest is committed to full compliance with the Fair Housing Act, 42 U.S.C. § 3601 et seq. We do not discriminate on the basis of race, color, religion, sex (including sexual orientation or gender identity), national origin, familial status, disability, or any other protected class. Eligibility restrictions based on verified military or government status are applied solely to determine access to this private, mission-aligned platform. BaseNest does not assign housing, approve or deny tenancy, or act as a landlord, broker, or property manager.

§12.2 No Government Affiliation; Entitlement Disclaimer

BaseNest LLC is NOT affiliated with, endorsed by, or acting on behalf of the U.S. Department of Defense, any branch of the Armed Forces, the VA, or any federal agency. References to PCS, TDY, BAH, TLE, TQSE, OHA, or similar terms are descriptive only.

BaseNest does not interpret, validate, or guarantee compliance with military orders or any entitlement. DTS voucher approval is solely at the discretion of the traveler's travel approving official. BaseNest cannot guarantee reimbursement of any lodging expense. Always verify entitlements with your servicing finance or travel office before travel.

§13. Anti-Trafficking Policy

BaseNest has a zero-tolerance policy for use of the Platform to facilitate human trafficking. Prohibited uses include facilitating, advertising, or enabling sex or labor trafficking. BaseNest will cooperate fully with law enforcement.

Report suspected trafficking: National Human Trafficking Hotline — 1-888-373-7888 (24/7, confidential).

§14. Host-Guest Dispute Resolution

BaseNest acts as a neutral facilitator for Host-Guest disputes, separate from §23. Cancellation and refund disputes must first follow §5.8. For all other disputes, either party may initiate through the Platform within thirty (30) days of the relevant checkout date. BaseNest will notify both parties within three (3) business days, collect written accounts, and issue a determination within fourteen (14) business days. BaseNest's determination is final for Platform-administered remedies but does not waive either party's arbitration rights under §23.

§15. Termination

BaseNest may suspend or terminate access at any time for: violations of these Terms; safety or legal concerns; fraud or deception; OFAC flags; or failure to maintain eligibility. Sections 11, 12, 16–23, and 26 survive termination.

§15.1 Eligibility Audit & Enforcement

BaseNest may conduct eligibility audits at any time. Accounts may be suspended if eligibility is misrepresented, cannot be confirmed, or presents compliance concerns, without liability to BaseNest.

§16. Intellectual Property

All Platform software, design, branding, and content — excluding User Content — are owned by BaseNest or its licensors and protected by applicable law. Nothing in these Terms grants any license to use DoD, military branch, or federal agency marks.

§17. Copyright & DMCA

BaseNest complies with the DMCA, 17 U.S.C. § 512.

DMCA Agent — BaseNest LLC

113 S. Perry Street, Suite 206, Lawrenceville, GA 30046

Email: dmca@basenest.io

§18. FTC Endorsement & Paid Partnership Policy

All paid partnerships, sponsored listings, or compensated promotions must be labeled #ad or #sponsored at the beginning of the content, per 16 C.F.R. Part 255. Solicitation of or payment for reviews is prohibited.

§19. Accessibility

BaseNest is committed to WCAG 2.1, Level AA accessibility. Contact support@basenest.io with subject "Accessibility Request" for accommodation requests. BaseNest will respond within five (5) business days.

§20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BASENEST SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. BASENEST'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF $500.00 OR THE TOTAL AMOUNTS PAID BY YOU TO BASENEST IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

§21. Indemnification

You agree to indemnify, defend, and hold harmless BaseNest LLC and its officers, directors, employees, and agents from all claims, liabilities, damages, costs, and expenses arising out of: your use of the Platform; your User Content; your violation of these Terms or applicable law; misrepresentation of eligibility or military status; or any dispute between you and another user.

§22. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law provisions. To the extent any dispute is not subject to arbitration under §23, you consent to the exclusive jurisdiction of courts in Camden County, Georgia.

§23. Mandatory Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO FILE A LAWSUIT.

All disputes arising out of or relating to these Terms or your use of the Platform shall be resolved by binding individual arbitration administered by the AAA under its Consumer Arbitration Rules. Location: Camden County, Georgia, or by videoconference. Individual claims only. CLASS ACTION WAIVER: YOU AND BASENEST EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS OR COLLECTIVE ACTIONS. Either party may bring individual small claims court actions or seek emergency injunctive relief pending arbitration.

§24. State-Specific Consumer Rights & Disclosures

§24.1 California (CCPA/CPRA)

California users may contact the California Dept. of Consumer Affairs Complaint Assistance Unit at 1625 North Market Blvd., Sacramento, CA 95834. California residents have the right to confirmation that GPC signals have been processed by BaseNest effective January 1, 2026.

§24.2 Texas (TDPSA)

Host identity verification involves automated processing (Stripe Identity). Texas residents have the right to appeal Host verification decisions at support@basenest.io. Guest verification is conducted by staff review, not automated processing. BaseNest will obtain prior consent before sale or sharing of sensitive personal data.

§24.3 Florida (FDBR)

Florida Hosts have the right to opt out of biometric data collection during Stripe Identity verification. Florida Guests are verified by staff review; no biometric data is collected. BaseNest responds to Florida data requests within 45 days.

§24.4 North Carolina — All-In Pricing

BaseNest is committed to all-in pricing transparency. All mandatory fees will be displayed throughout checkout.

§24.5 Indiana, Kentucky & Rhode Island

Residents have the right to confirm data processing, correct inaccuracies, and obtain a portable copy of their data. Submit requests to support@basenest.io with subject "Privacy Request."

§25. Privacy

Your use of the Platform is subject to the BaseNest Privacy Policy, incorporated herein by reference.

§26. Miscellaneous

• No third-party beneficiaries
• Severability: unenforceable provisions do not affect remaining provisions
• No waiver: failure to enforce is not a waiver of future enforcement rights
• Entire agreement: these Terms and the Privacy Policy constitute the full agreement between you and BaseNest
• Assignment: BaseNest may assign its rights; you may not assign yours without written consent

§27. Contact

BaseNest LLC

Version History

v5.0 — August 1, 2026: Added §6.7 (Transient Occupancy — No Tenancy Created); added §5.9 definitions for Maximum Term and Transient License; defined the Service Fee as 3% of the Reservation Amount; conforming updates to §5.1 and §5.2(c).

v4 — May 14, 2026: Prior published version.

These Terms were last updated on August 1, 2026 and supersede all prior versions.

BaseNest is a private company. Not affiliated with or endorsed by the DoD or any federal agency.