BaseNest LLC Privacy Policy

Welcome to BaseNest LLC ("BaseNest," "we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, and related services (the "Platform").

By using our Platform, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Platform.

5. Information We Collect

5.1.1. Information You Provide

• Account Information: Name, email address, phone number, and password.
• Verification Data: Proof of military or government affiliation (e.g., DoD credentials) to confirm eligibility for access.
• Payment Data: Billing details and payment information processed securely through third-party payment providers.
• Listing Data: Photos, descriptions, rental details, and availability provided by hosts.

5.1.2. Communications: Messages, inquiries, and customer support interactions.

5.2. Information We Collect Automatically

• Device & Log Data: IP address, device type, browser, operating system, and activity logs.
• Cookies & Tracking: We use cookies, pixels, and similar technologies to enhance user experience and analyze usage.

6. How We Use Your Information

• Verify eligibility and manage user accounts.
• Facilitate bookings, payments, and host–guest communication.
• Provide customer support and respond to inquiries.
• Personalize content and improve Platform performance.
• Send important updates and promotional offers (opt-out available).
• Ensure security, detect fraud, and comply with applicable laws.

7. How We Share Your Information

We do not sell your personal data. We may share information:

• With Hosts and Guests: To complete verified rental transactions.
• With Service Providers: Payments, verification, analytics, hosting, and communications under confidentiality agreements.
• For Legal Compliance: When required by law or to protect our rights.
• Business Transfers: In mergers, acquisitions, or reorganizations.

8. Data Security

We implement administrative, technical, and physical safeguards. No online system is 100% secure.

9. Data Retention

We retain data only as long as necessary for legitimate business or legal purposes, or until you request deletion.

10. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your data; object to processing; and opt out of marketing. Contact privacy@basenest.com to exercise rights. California residents may have additional rights under CCPA.

11. Cookies and Tracking

We use cookies for essential functionality, analytics, preferences, and marketing. Manage cookies in your browser or via our Cookie Preferences tool (if enabled).

12. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our Platform.

13. Children's Privacy

The Platform is for users 18+. If we learn we collected data from a minor, we will delete it.

14. International Users (GDPR)

EU/EEA users have rights to access, rectify, erase, restrict, object, and portability. Requests: privacy@basenest.com. Data may be processed in the United States.

15. Changes to This Policy

We may update this Policy. Continued use after updates constitutes acceptance.

16. Contact Us